At 99y, we believe cricket betting and online casino games should be fun, not a source of stress or financial harm. This page outlines our commitment to responsible gaming and the tools every 99y player has access to – free of charge, always.
Every 99y account comes with these controls built in. No request needed – just visit Account Settings.
Set daily, weekly, or monthly PKR caps on how much you can deposit into your 99y account.
Configure time alerts that notify you when you've been playing for 30, 60, or 90 minutes.
Take a temporary break of 1 day, 1 week, or 1 month. Your account resumes automatically after the period ends.
Permanently exclude yourself for a minimum of 6 months. Requests are processed within 24 hours.
Cap how much you're comfortable losing in any 24-hour, 7-day, or 30-day window before auto-lock kicks in.
Periodic pop-up summaries showing your session time, total bets placed, and net result so you always stay informed.
Gambling at 99y – whether that's following PSL odds, spinning slots, or playing live dealer games – is meant to be a leisure activity, the same way someone in Lahore might go watch a T20 match at the stadium or a family in Karachi might spend an evening playing carrom. The moment it starts feeling like an obligation, a way to recover money you've lost, or something you do to escape problems, it's moved into territory that needs attention.
Problem gambling doesn't always look dramatic. It often creeps in gradually – a slightly larger bet after a loss to try to win it back, spending a little more time on the app than you planned, or finding yourself thinking about your next bet while at work or during a family dinner in Islamabad. These are early warning signs worth taking seriously.
99y makes all responsible gaming tools available at zero cost to every registered player. We would rather lose a depositing player to a self-exclusion than have that player develop a gambling problem. That is not just a statement – it is reflected in how we build and operate the 99y platform.
Ask yourself these questions honestly. If you answer "yes" to three or more, we strongly recommend using 99y's self-exclusion tool or speaking with a support professional.
Log in to your 99y account and visit Account Settings > Responsible Gaming to activate self-exclusion or set deposit limits immediately. You can also contact 99y live chat support for assistance 24/7.
Practical details on 99y's responsible gaming controls so you know exactly what to expect.
Set a maximum PKR deposit amount for any 24-hour, 7-day, or 30-day period. Reductions take effect immediately. Increases require a 24-hour cooling-off delay before activation – this protects you from impulsive decisions made in the heat of a match.
When your chosen session duration is reached, a reminder screen appears showing your session duration, total bets, and net balance change. You choose whether to continue or stop – 99y doesn't force you off, but we make sure you're making an informed choice.
A short-term break from the 99y platform – 24 hours, 72 hours, 1 week, or 1 month. During this period your account is suspended and you cannot deposit, bet, or access the casino. Your balance is preserved and the account resumes automatically at the end of the period.
The most serious tool available. Self-exclusion requests are processed within 24 hours. The minimum exclusion period is 6 months, with options for 1 year, 3 years, or permanent. During exclusion, 99y will not send you promotional communications. Reactivation requires contacting support after the exclusion period has expired and is subject to a review process.
Define the maximum PKR amount you're comfortable losing in any rolling 24-hour, 7-day, or 30-day window. Once the threshold is reached, further bets are blocked until the period resets. Like deposit limits, reductions apply immediately while increases require a 24-hour delay.
Automated pop-ups delivered at regular intervals (configurable from 15 minutes to 2 hours) showing your cumulative session time, number of bets placed, total wagered in PKR, and net result. Designed to interrupt any autopilot patterns and restore conscious decision-making.
99y operates a strict 18+ age policy without exception. Gambling is an adult activity and permitting minors to access betting or casino services is something 99y takes extremely seriously as both a legal and moral obligation.
During registration, you are required to confirm that you are 18 years of age or older. Before any withdrawal is processed, you must submit a valid CNIC for identity and age verification. 99y reserves the right to suspend any account and request proof of age at any point during the account lifecycle.
If 99y identifies or receives a credible report that a minor has accessed the Platform, the account will be immediately suspended, all funds (net of any promotional credits) will be held pending verification, and the matter will be escalated according to applicable compliance procedures. We urge parents and guardians in households across Pakistan to use device-level parental controls to prevent underage access to online gambling platforms.
Minimum age to register and use any 99y service. No exceptions.
The golden rule of responsible gambling is simple: only bet money you can genuinely afford to lose without it affecting your daily life, your family's needs, or your financial commitments. A PSL match bet should feel like the Rs 200 you might spend on snacks at the stadium – enjoyable while it lasts, not something that keeps you up at night if it doesn't go your way.
Here are some practical habits that responsible 99y players follow:
If you or someone you know is struggling with problem gambling, professional support is available. Reaching out is a sign of strength, not weakness.
Our support team is available 24/7 via live chat from your 99y account dashboard. Tell us you need responsible gaming assistance and we will guide you through setting up limits or self-exclusion immediately.
To request self-exclusion or account closure in writing, contact our support team. Email: [email protected]. State "Responsible Gaming – Self-Exclusion Request" in your message. We process all such requests within 24 hours.
Speak with a mental health professional if gambling is affecting your wellbeing. In Pakistan, mental health support is available through qualified psychologists and counsellors in major cities including Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad. Seeking help is always the right move.
If you're in control and ready to enjoy PSL betting, live casino, or slots – your 99y account is waiting. If you need a break, our tools are one tap away in Account Settings.
18+ only. Gambling involves risk. Please play responsibly and within your means. Use 99y's responsible gaming tools at any time from your account settings.